Bounce Customer Support

Luggage shipping service available from France, or to France, at over 100,000 locations across Europe

Luggage transport

How do I send my luggage with Nannybag?

What is the luggage transport service?

How do I know when my luggage is being delivered?

What are the delivery delays for my shipment?

How to use my transport label?

General questions

Can I book in the same time transport and luggage storage?

How long do I have to collect my baggage at a parcel shop ?

I have a question about transporting my luggage. How can I contact you?

What happens if I miss the carrier?

How can I track my luggage ?

How to successfully package your shipment?

What are the maximum dimensions for my shipment?

Should I lock my luggage?

How do I measure my luggage?

Practical questions

Can someone else pick up my shipment for me ?

Can the carrier refuse my shipment ?

Am I affected by customs?

Why are there prohibited products?

What items are not allowed in luggage?

Good to know

Can I modify my shipment ?

I want to cancel my shipment, how do I get a refund?

Can I redirect my shipment to a different delivery address?

Reservation

Find answers and get help from Intercom Support and Community Experts

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